Prepare for an entry-level IT support role with Google's IT Support Professional Certificate. This program is designed for individuals with no prior IT knowledge or those with some familiarity with the field. Through a combination of video classes, tests, and practical labs, you will be introduced to the world of IT problem-solving, customer service, networking, operating systems, system administration, and security.
The course consists of five modules, each covering essential aspects of IT support, including:
Upon completion, you will have the skills and knowledge necessary to excel in an IT support role, with the flexibility to work in various organizations, from global corporations like Google to smaller local businesses.
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This Google IT Support Professional Certificate is composed of five modules covering basic technical support, networking essentials, advanced user skills, IT infrastructure and system administration, and computer security and defense against digital threats.
This course is the first in a series designed to prepare you for an entry-level IT support specialist role. You will be introduced to the world of information technology, covering hardware and software, internet, problem-solving, and customer service. By the end of this module, you will have a comprehensive understanding of various IT topics, including system binary, computer assembly, operating system installation, internet functionality, application creation, and common troubleshooting methodologies.
This module offers a comprehensive overview of computer networks, covering modern networking technologies, protocols, cloud computing, practical applications, and network troubleshooting techniques. By the end of this course, you will have a deep understanding of network layers, TCP/IP communication protocols, troubleshooting tools, network services, and cloud computing concepts.
Through lectures, demonstrations, and practices, this course covers essential components of operating systems and critical tasks such as software and user management, hardware configuration, and system administration. By the end of this module, you will have gained advanced user skills, including file system navigation, software management, disk partitioning, system process management, and remote connection tools.
This module focuses on transitioning from single-computer work to managing a complete system fleet. It covers infrastructure services, cloud configurations, server management, industry tools, data backup, and disaster recovery. By the end of this course, you will have a solid grasp of infrastructure services, cloud utilization, user and computer management, and disaster recovery planning.
This course delves into a wide range of IT security concepts, tools, and best practices. It introduces threats, encryption algorithms, authentication, authorization, network security solutions, and system security models. By the end of this course, you will understand encryption techniques, authentication methods, risk assessment, network security best practices, and how to integrate a culture of security into an organization or team.
This Google IT Support Professional Certificate program provides the essential skills needed for entry-level IT support roles.
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