Embark on a comprehensive journey into the world of IT support with the Google IT Support Professional Certificate. Gain expertise in computer assembly, networking, customer service, and more through a series of innovative courses designed to prepare you for a career in IT support.
Throughout the program, you will delve into foundational IT concepts, learn essential skills for daily IT operations, and explore comprehensive customer support strategies. Additionally, you will be equipped to handle troubleshooting and security tasks, positioning you for success in the IT industry.
By completing this program, you will not only qualify for industry-standard CompTIA A+ certification but also gain access to invaluable insights from Google employees. Additionally, upon completion, you can share your qualifications directly with companies such as Hulu, Infosys, Intel, and Walmart, among others.
Take the first step towards a rewarding career in IT support and enroll in this program to acquire essential skills and industry-recognized certification.
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This program is comprised of 5 courses that will equip you with essential IT support skills, from computer assembly to network management and security.
Delve into the fundamentals of technical support with an all-encompassing course that provides a comprehensive overview of the IT landscape. From understanding binary systems to building a computer from scratch, this module lays the groundwork for your IT support journey. By the end, you will have gained knowledge in various IT areas, ensuring a strong foundation for the rest of the program.
Explore the intricacies of computer networking, covering everything from modern network technologies and protocols to cloud computing applications. This course will equip you with the skills to describe computer networks, understand TCP/IP protocols, troubleshoot network errors, and master network services such as DNS and DHCP.
Gain proficiency in operating systems and learn essential tasks such as user management, program configuration, and system maintenance. By mastering file systems, system operation, and remote communication tools, you will be well-prepared to tackle common IT support challenges and manage operating system-related issues.
Transition from working on individual computers to managing a complete system infrastructure. Learn about infrastructure services that sustain business continuity, delve into cloud computing, and understand server management and configuration. Additionally, acquire the knowledge and skills necessary to recover IT infrastructure in the event of a disaster.
Delve into the realm of IT security and learn about encryption algorithms, authentication, authorization, and accounting systems. This course will cover various security threats and attacks, offering insights into network security, firewalls, and wireless network encryption. Additionally, it provides recommendations for integrating a security culture within your organization or team.
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