IBM IT Support


Gain in-demand IT skills with IBM's IT Support program. This comprehensive course covers IT fundamentals, networking, cybersecurity, and cloud computing, preparing you for a successful career in technical support.

With hands-on experience and practical skills, you'll become proficient in hardware and software setup, customer service, troubleshooting, and ticketing systems. The curriculum also includes preparation for CompTIA ITF+ certification exams, offering a 30% discount voucher for A+ certification exams upon completion.

Upon finishing the program, you'll receive an IBM Professional Certificate, a portfolio of projects to showcase your skills, and access to exclusive career support resources to aid your job search.

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IBM IT Support
Course Modules

Master IT fundamentals, hardware and software, networking, cybersecurity, cloud computing, and prepare for CompTIA certification exams with IBM's IT Support program.

Introduction to Technical Support

Gain a strong foundation in technical support and learn about the various levels of IT support, soft and technical skills required, and ticketing systems.

Explore methodologies and frameworks popular in technical support to prepare for a successful career in this field.

Introduction to Hardware and Operating Systems

Understand operating system fundamentals and recognize desktop and laptop hardware components and devices.

Learn to identify internal computer components, troubleshoot practices, and perform basic workstation setup.

Introduction to Software, Programming, and Databases

Learn to classify, install, configure, and manage software, as well as discuss cloud computing, web browser concepts, software development models, and fundamental database management concepts.

Introduction to Networking and Storage

Identify different network types and cable uses, list common network devices, diagnose connectivity issues, and troubleshoot storage problems.

Learn about IP addresses, protocols, encryption, and network drive types, and understand storage concepts such as RAM, ROM, and RAID.

Introduction to Cybersecurity Essentials

Understand the importance of data security and maintenance, software updates and patches installation, authentication, encryption, and device security best practices.

Explore various security threats, breaches, and types of security attacks and how to defend against them.

Introduction to Cloud Computing

Define cloud computing, service models, deployment models, and explain cloud infrastructure components and emerging Cloud-related trends.

Learn about popular cloud platform services, including AWS, Microsoft Azure, and Google Cloud, among others.

Practice Exam for CompTIA ITF+ Certification

Prepare and check your readiness for the CompTIA ITF+ Certification exam, covering IT Fundamentals and essential peripheral devices, wireless network setup, and the Cloud+ Certification exam.

Understand the components of an OS, programming language categories, and best security practices.

Technical Support (IT) Case Studies and Capstone

Gain problem-solving skills and customer service mindset, and learn to use diagnostic tools, tracking systems, and conflict mitigation techniques.

Develop effective troubleshooting skills and apply customer support techniques, including conflict resolution and de-escalation skills.

Tech Support Career Guide and Interview Preparation

Summarize the technical support specialist role and career paths, reviewing essential skills and preparing for technical interviews.

Explore job prospects, refresh essential skills, and get insights into technical interview preparations.

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