Embark on a comprehensive journey to kickstart your IT career with the Google IT Support (Deutsch) program. This 5-course certification covers essential IT support tasks, from building computers to troubleshooting, customer service, network technology, operating systems, system administration, and security. Upon completion, you'll be well-prepared for the CompTIA A+ exams and have the opportunity to earn dual certification.
Throughout the program, you'll explore the following key areas:
Upon successful completion, you'll be equipped with the fundamental skills and industry knowledge to pursue a rewarding career in IT support.
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Prepare for your IT journey with the Google IT Support (Deutsch) program. Gain expertise in technical support fundamentals, computer networking, operating systems, IT infrastructure management, and IT security essentials.
Grundlagen des technischen Supports
Dive into the fundamentals of IT support, covering computer hardware, internet, software installation, and customer service. Gain insights into the binary system, computer assembly, operating system installation, internet functionality, application development, troubleshooting, and IT social skills.
Die Bits und Bytes von Computernetzwerken
Explore modern network technologies, protocols, cloud computing, and practical network troubleshooting. Learn about TCP/IP communication, network problem-solving methods, essential network services, and cloud utilization for businesses.
Betriebssysteme und Sie: Power User werden
Master the components of operating systems, software and user management, hardware configuration, and system navigation in Windows and Linux. Acquire the skills to manage system processes, logs, remote connections, and troubleshoot common operating system issues.
Systemverwaltung und IT-Infrastrukturdienste
Learn to manage a fleet of computers, understand infrastructure services, cloud utilization, server configuration, directory services, and business tools selection and management. Gain expertise in securing data and restoring IT infrastructure in emergencies.
IT-Sicherheit: Grundlagen für Sicherheitsarchitektur
Explore IT security concepts, tools, and best practices. Understand encryption algorithms, authentication, authorization, network security solutions, and the security model of Chrome OS. Develop a multilayered security architecture and promote a culture of security in your organization or team.
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