Google IT Support


Embark on a career in IT with Google's IT Support course. This comprehensive program equips you with the skills needed for an entry-level IT job, covering areas such as computer assembly, networking, troubleshooting, and customer service. Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, and Verizon. Additionally, you will be prepared for the CompTIA A+ exams and have the opportunity to earn up to 15 college credits.

  • Gain skills required to succeed in an entry-level IT job
  • Perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
  • Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
  • Prepare for the CompTIA A+ exams and earn a dual credential

This program offers a direct pathway to a career in IT, with a focus on practical skills that are in high demand across various industries.

Certificate Available ✔

Get Started / More Info
Google IT Support
Course Modules

The Google IT Support course covers Technical Support Fundamentals, Computer Networking, Operating Systems, System Administration, and IT Security, preparing you for a career in IT.

Technical Support Fundamentals

Technical Support Fundamentals introduces you to the world of Information Technology, covering computer hardware, software, troubleshooting, and customer service. By the end of this module, you’ll be able to understand the binary system, assemble a computer, install an operating system, and learn about the Internet and applications.

The Bits and Bytes of Computer Networking

The Bits and Bytes of Computer Networking provides an overview of modern networking technologies and protocols, cloud computing, and network troubleshooting. This module equips you to describe computer networks, understand standard protocols, and learn network services like DNS and DHCP.

Operating Systems and You: Becoming a Power User

Operating Systems and You focuses on the main components of an operating system, teaching you critical tasks like managing software and users, configuring hardware, and troubleshooting common issues in IT Support Specialist roles. By the end of this module, you’ll be able to navigate Windows and Linux filesystems, set up users and permissions, and configure disk partitions.

System Administration and IT Infrastructure Services

System Administration and IT Infrastructure Services transitions you from working on a single computer to an entire fleet, teaching infrastructure services, cloud management, servers, and disaster recovery. You’ll learn to manage an organization’s computers and users, choose and manage tools, and backup data.

IT Security: Defense against the digital dark arts

IT Security: Defense against the digital dark arts covers IT security concepts, tools, and best practices, including encryption, authentication, network security, and creating a culture of security within an organization. This module prepares you to understand encryption algorithms, evaluate potential risks, and implement network security solutions.

More Support and Operations Courses

Information​ ​Systems

University of Minnesota

This specialization in Information Systems Management offers a comprehensive understanding of aligning IT investments, modeling information systems, evaluating enterprise...

Command Line Basics in Linux

Coursera Project Network

Learn essential Linux command-line basics in this one-hour guided project. Master the fundamentals of navigating directories, manipulating files, and redirecting...

Introduction to Technical Support


Introduction to Technical Support is a comprehensive course offering insights into IT support roles, technical skills, ticketing systems, and hands-on experience....

Trabajando de inicio a fin con GIT

Coursera Project Network

Trabajando de inicio a fin con GIT is a 1-hour project that teaches you how to use Git as a code repository for your tech projects.