Embark on a career in IT with Google's IT Support course. This comprehensive program equips you with the skills needed for an entry-level IT job, covering areas such as computer assembly, networking, troubleshooting, and customer service. Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, and Verizon. Additionally, you will be prepared for the CompTIA A+ exams and have the opportunity to earn up to 15 college credits.
This program offers a direct pathway to a career in IT, with a focus on practical skills that are in high demand across various industries.
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The Google IT Support course covers Technical Support Fundamentals, Computer Networking, Operating Systems, System Administration, and IT Security, preparing you for a career in IT.
Technical Support Fundamentals introduces you to the world of Information Technology, covering computer hardware, software, troubleshooting, and customer service. By the end of this module, you’ll be able to understand the binary system, assemble a computer, install an operating system, and learn about the Internet and applications.
The Bits and Bytes of Computer Networking provides an overview of modern networking technologies and protocols, cloud computing, and network troubleshooting. This module equips you to describe computer networks, understand standard protocols, and learn network services like DNS and DHCP.
Operating Systems and You focuses on the main components of an operating system, teaching you critical tasks like managing software and users, configuring hardware, and troubleshooting common issues in IT Support Specialist roles. By the end of this module, you’ll be able to navigate Windows and Linux filesystems, set up users and permissions, and configure disk partitions.
System Administration and IT Infrastructure Services transitions you from working on a single computer to an entire fleet, teaching infrastructure services, cloud management, servers, and disaster recovery. You’ll learn to manage an organization’s computers and users, choose and manage tools, and backup data.
IT Security: Defense against the digital dark arts covers IT security concepts, tools, and best practices, including encryption, authentication, network security, and creating a culture of security within an organization. This module prepares you to understand encryption algorithms, evaluate potential risks, and implement network security solutions.
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