IT-поддержка Google


This certification program by Google aims to equip individuals with the fundamental skills required for an entry-level position in IT support. The curriculum, developed by Google, covers a wide range of topics essential for IT support roles, providing hands-on experience in troubleshooting, customer service, network organization, and operating system management.

Upon completion, graduates are eligible to work in the USA and can directly submit their credentials to Google and other potential employers such as Hulu, Infosys, Intel, and Walmart. Additionally, this program prepares students for the CompTIA A+ exams, offering dual certification upon successful completion.

The course offers video lectures, tests, and practical assignments to facilitate learning, ensuring a comprehensive understanding of basic IT skills. Students will learn from Google employees who began their careers in IT support. With dedicated effort, completion of the program is achievable in approximately 3–6 months by committing five hours per week.

  • Acquire necessary skills for entry-level IT support positions.
  • Perform daily IT support tasks including computer assembly, wireless network setup, software installation, and customer inquiries.
  • Master all stages of client support from issue detection to resolution and debugging.
  • Gain knowledge of Linux OS, domain name systems, command-line interfaces, and binary code.

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IT-поддержка Google
Course Modules

The course comprises five modules covering fundamental IT support skills such as hardware assembly, networking, operating systems, system administration, and IT security.

Основы технической поддержки

This first course introduces students to the world of information technology and its components, including computer hardware, the internet, software, troubleshooting, and customer support. Students will also gain insights into technical interviews and what to expect from the program.

  • Understanding binary numbering systems.
  • Building a computer from scratch.
  • Choosing and installing an operating system.
  • Exploring the internet and its impact on the modern world.
  • Learning about application development and functionality.
  • Using problem-solving methodologies and communication skills essential in IT.

Основы компьютерных сетей

This module provides comprehensive insights into modern computer networks, covering principles, protocols, cloud services, and network troubleshooting techniques. Students will also learn how to apply this knowledge effectively in interviews and real-time diagnostics.

  • Describing computer networks within a five-layer model.
  • Understanding standard protocols for TCP/IP interactions.
  • Mastering effective tools and technologies for network troubleshooting.
  • Exploring network services such as DNS and DHCP.
  • Understanding "everything as a service" and cloud computing.

Операционные системы и вы: как стать опытным пользователем

Through video lectures and practical assignments, students will familiarize themselves with key components of operating systems, essential user operations, and hardware and software configurations. The course also provides insights into interview application.

  • Navigating file systems in Windows and Linux using graphical interfaces and command lines.
  • Configuring users, groups, and access permissions.
  • Practicing software installation, configuration, and removal in Windows and Linux systems.
  • Configuring disk partitions and file systems.
  • Understanding system processes and their management.
  • Exploring system logs and remote connection tools.

Системное администрирование и службы IT-инфраструктуры

This course transitions from individual computer work to managing a network of devices. Students will learn about infrastructure services supporting various organizations, cloud technologies, server configuration, and employee workflow organization. The curriculum also covers disaster recovery of IT infrastructure.

  • Applying knowledge in selecting hardware, suppliers, and services for an organization.
  • Understanding essential infrastructure services for successful organizational operations and server management.
  • Utilizing cloud technologies for organizational work.
  • Managing computers and users using directory services such as Active Directory and OpenLDAP.
  • Selecting and managing tools for organizational work.
  • Creating data backups and recovering organizational IT infrastructure in case of failures.

Безопасность в IT: искусство борьбы с темными силами

This module delves into key concepts of IT infrastructure security, providing insights into tools and optimal methods for maintaining adequate protection. The course covers threats, attacks, encryption algorithms, and their use in data protection. It also explores network security solutions, including Chrome OS security models.

  • Understanding encryption algorithms and their advantages and disadvantages.
  • Navigating authentication systems and types.
  • Differentiating authentication from authorization.
  • Evaluating potential risks and proposing methods for risk reduction.
  • Applying knowledge to improve network security.
  • Advocating for network security and assisting others in data protection.
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