Course

Adding a Phone Gateway to a Virtual Agent

Google Cloud

This self-paced lab in the Google Cloud console guides you through enhancing your Pigeon Travel virtual agent by incorporating a phone gateway for user calls. The course covers the following key learnings:

  • Updating the Default Welcome Intent
  • Adding a phone gateway for user dial-in access
  • Transferring users using the phone gateway

Completing this guided project in under 2 hours, participants will gain practical skills in virtual agent development within a real-world context.

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Adding a Phone Gateway to a Virtual Agent
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