Course

Akamai Customer Consulting and Support

Akamai Technologies, Inc.

Are you looking to start a career in customer consulting and support in the tech industry? The Akamai Customer Consulting and Support certificate program is designed to equip learners with the necessary skills and knowledge to excel in roles such as Solutions Architect, Solutions Engineer, Cloud Support Engineer, or Technical Consultant.

Over the course of 6 self-paced modules, participants will delve into operating systems fundamentals, networking, web applications, relational databases, Python scripting, and IT security. From mastering Linux management and networking technology to creating web pages using HTML5 and CSS3, students will gain practical experience and troubleshooting skills essential for success in professional services, customer support, and security operations in the tech industry.

  • Gain expertise in Linux and OS management using shell commands
  • Master key networking technologies including TCP/IP, DNS, DHCP, HTTP(S), VLANs, routing, and wireless tech
  • Develop skills in creating and managing relational databases, using SQL for data analysis, and basic Python scripting
  • Understand security management, IAM, cryptography, vulnerability management, and incident response

This comprehensive program by Akamai Technologies, Inc. is an excellent opportunity to kickstart a career in the dynamic and fast-moving tech industry.

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Akamai Customer Consulting and Support
Course Modules

This Akamai certificate program consists of 6 self-paced modules that cover operating systems fundamentals, networking, web applications, relational databases, Python scripting, and IT security.

Operating Systems Fundamentals

Learners will master basic management of Linux from the command line including file management, operating system management and security.

Networking Fundamentals

Learners will master network theory, internet infrastructure, basic network security, management, and troubleshooting.

Introduction to Web Applications

Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).

Managing Relational Databases

Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.

Python Scripting Fundamentals

Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files, and web content.

Introduction to IT Security

Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.

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